Help Center
Quick answers for purchasing, activation, and troubleshooting.
Getting started
I paid successfully but my eSIM is not showing
Open your dashboard and wait a few seconds. If the eSIM is still missing, contact support with your Paystack reference or Cryptomus order ID.
QR code says “No QR”
Some providers may delay LPA/QR details. Refresh the dashboard. If the eSIM shows ICCID but no LPA after a few minutes, contact support.
How do I install manually?
Use the LPA string if your phone supports manual entry. The full steps are in the eSIM Guide.